VoiceCast

Automated Voicemail Delivery

Automated telephone calls - Often called Robo Calls. Sounds complex and expensive? It isn't!

TNZ VoiceCast is a quick and informative voice broadcasting system, designed to be simple and scalable with a huge capacity for simultaneous calls and features galore!

VoiceCast is available in a number of flavours, from an automated text-to-speech solution for swift delivery of messages packed with customized information, to a human-recorded voice option for a personal touch.

• Remind clients of upcoming appointments and consultations
• Alert on-call engineers of faults or server issues
• Notify of urgent product recalls
• Chase up outstanding debts or invoices, including customised dates, invoice numbers, and dollar amounts due
• Notify large numbers of people about a scheduled event or natural disaster
• Notify of a system outage with full details on what is out and times/dates since outage
• Sending a voice message for VPN access codes, security tokens or password changes (2FA)
• Lead Generation - "press 1 for more information" or "press 2 for connection to sales staff" for access to hot leads

You have the option of using either Recorded Voice or Text-to-Speech or a mixture of both.

Recorded Voice requires you to provide a WAV or MP3 file containing an audio recording of the message you're sending. When the end-user answers the phone, your audio recording is played.
This provides a human touch, though lacks personalisation features.

Text-to-Speech uses synthetic voice to convert written text into audio. When the end-user answers the phone, they hear robotic audio automatically generated by the VoiceCast service.
This allows for far quicker generation of calls (it removes the requirement for you to pre-record the message) and also allows for personalisation (each recipient can receive a customised message with their specific details).

A mixture of both options is available, however this is for power users only. The message can be pre-recorded, with sections of the message generated with text-to-speech. For example, "Hello NAME" is text-to-speech, while the rest of the message is pre-recorded audio.

When the recipient's phone rings, the call will appear on a recipients telephone in the same way all other telephone calls do.

By default, we set the Caller ID on VoiceCast calls to "Private". This will show on the recipients telephone as "Private Number", "Number Withheld", "Blocked" or another variation depending on their telephone supplier. We can display a custom Caller ID to represent your business if you prefer.

Once the call has been answered, we allow the recipient a few moments to answer the call. Normally, when answering the phone, a recipient will begin the call with "Hello". Once this initial "Hello" has been detected, VoiceCast will begin playing your main voice message. Should the VoiceCast system not detect this initial "Hello", it will wait a few moments then begin playing your message. Should a "Hello" be detected after play has begun, it will halt the message, then restart from the beginning.
If we have detected that the call has been answered by an answering machine, the VoiceCast system will cease playing the main voice message and begin playing your Answerphone message (if no Answerphone message has been set, the main message will begin playing again).

For a simple VoiceCast call without a keypad option, the voice message will play through once, then hang up.
If you have specified a keypad option, the VoiceCast system will wait a moment for the recipient to press a telephone button. If nothing is pressed, the message will play through a second time (allowing the recipient to press a keypad button at any time). If no keypad button is pressed, the call will end.
If the recipient presses a keypad button, the VoiceCast system will move to the next option, as specified by your configuration. The VoiceCast engine will then include the keypad buttons that were pressed in the final report that you will receive.

VoiceCasts can be submitted using a variety of methods -

• Email to Voice is a simple and effective way to send Voicemail/TTS messages. Its as easy as sending an email. The service converts the email into a text message and delivers it to the mobile phone.
  


• Online Dashboard is great for managing larger campaigns and tracking contacts and delivery statuses. Send hundreds of calls per minute while maintaining reliable delivery via our On-Net platform, while tracking delivery status in real-time.
  


• VoiceCast APIs are available for integrating VoiceCast (Outbound Voicemail/TTS) into your existing software platforms. Your applications can deliver Voicemail data to us via HTTP/S POST, SOAP and JSON/XML Rest APIs. The platform allows for flexible reporting - capture delivery reports via email or via a webhook.

Tracking and Reporting

Once the calling has completed, you will receive a report containing individual information on each call.
Information includes the number of seconds the call was active, which keypad buttons were pressed, whether the call reached a human or an answerphone, etc.

An example:

Destination	Seconds	Date	Status	Result	Answers
+61250005000	80	Thursday, 10 May 2019 11:09 a.m.	SUCCESS	Sent Ok	Main=1,RecordMessage=3
+61250005001	47	Thursday, 10 May 2019 11:09 a.m.	SUCCESS	Sent Ok	Main=2,Question1=1,Question2=5,End
+61250005002	32	Thursday, 10 May 2019 11:10 a.m.	SUCCESS	Answerphone	Answerphone
+61250005003	0	Thursday, 10 May 2019 11:12 a.m.	FAILED	Bad Number/No Answer (NUR)	Main

Reports and Statistics can be viewed in real-time via the Web Portal.
You can download information on what has completed, why certain calls failed, what recipients pressed on their keypad and even resend failed calls, all in an easy to read format.
Calls are also able to be cancelled, rescheduled and delayed using the Web Portal.