Internet Fax Service

Internet Fax


Cloud faxing, no fax machine required

A lightning fast communication method

Send & Receive Faxes via Email

No fax machine or fax line required!

Received faxes appear in your inbox as PDF files

Sending faxes is as simple as attaching a document to an email (see the guide)

Security Assurance and Auditing

Fax Solutions for Enterprise & Government

Security, Assurance & Data Sovereignty

Assurance information covering audits, pen-testing and security standards is available upon request

Backwards compatibility

Compatibility with Legacy Systems

Accepted file formats include PDF, TIF, TXT, HTML and supported fax delivery methods include Email, API, Direct Socket, and more

Added features include watermarks and overlays, custom templates and reporting

Backwards compatibility

Cost-Tracking & Reporting

Bespoke reporting options include instant delivery reports, daily/weekly/monthly reporting, department cost-centre billing, and more

Reporting templates are customizable and optionally include a copy of the sent or received fax

Use Internet Fax with nbn

Options for nbn™, Fibre, RightFax & Hylafax users

Moving to nbn™? We have solutions available to keep your existing fax number operational using our Internet Fax service

Businesses moving to Internet Fax from an existing RightFax or Hylafax solution can rest assured their service is in good hands



In the smart-device age, enterprises operate in real time. Often it's legacy fax solutions that slow this down.

Working with TNZ Group's Internet-based fax solution, eliminating the need for paper-based faxing can help you become more productive and customer focussed, transforming your organisation into an efficient, real-time enterprise.

Any faxes sent to your fax number are collected by TNZ Fax, converted into a PDF or TIF document, and emailed to you. You do not need a physical fax machine or telephone line - TNZ handles this!

You can send faxes by addressing an email to thefaxnumber@fax.tnz.co.nz and attaching a document, PDF or image. See the Email-to-Fax Guide to learn more.


When receiving a fax

  1. The fax sender uses their normal fax machine to send the fax
  2. Our fax servers answer the fax call and handle receiving of the fax
  3. Our fax server delivers the fax to you via email
  4. You can also view received faxes via your web dashboard login

When sending a fax

  1. You send a fax using email-to-fax
  2. Our fax servers convert your email into a fax and send it to the fax number
  3. The fax recipient receives a normal fax on their fax machine
  4. Our fax server emails you a delivery report (advising the status of the fax)

We can port your existing fax number to our fax network. This process typically takes five business days. We can port numbers in both Australia and New Zealand.

You can view your archive of faxes using the online dashboard. Faxes are kept available for three months.

For security conscious customers, fax archiving can be disabled.

All faxes you receive are available to view using the online dashboard. Log In from anywhere to view all received faxes.

We can also deliver received faxes to your FTP server, or you can log into our FTP server to receive fax documents.

You can send a fax to any fax number worldwide.

When sending an international fax, ensure to format the number like you would for a telephone call, eg 00[country code][area code][number] = 0061233334444

When your fax completes delivery, you will receive an email report advising if the fax was sent successfully or not.

If the delivery report states "Sent OK" you can be assured the fax machine received the fax. You can also view fax delivery reports using the online dashboard.

See the understanding fax delivery result codes guide for details.

  NZ Government Compliance

We abide by New Zealand's privacy laws (including The Privacy Act 1993) to ensure your data is secure.

Our fax solutions are NZISM compliant for use with New Zealand government agencies (ensures access security, data security, physical security and service resiliency).

We have GCIO 105 forms and Government-Accepted GMC contract forms ready to go.


  Security Standards

Utilizing important industry standard security is paramount. Our Web and FTP servers are encrypted with HTTPS and our Email Servers are protected with SSL/TLS and DNS verification (SPF, PTR, DKIM, DMARC). The Security Features guide covers our security measures in detail.


  SecureFax Included

Our SecureFax offering includes enhanced security options (No-Archive and PGP Encryption).


  Data Sovereignty

TNZ offers data sovereignty options for both Australian and New Zealand businesses. Contact a sales representative for details.


  Email Security & Retention

Moving from a legacy fax machine based solution to a Fax-to-Email/Email-to-Fax based solution will bring faxing under your business software and/or email security requirements and data retention rules.


  Business Agreements

Service Level Agreement (SLA) and Non-Disclosure Agreement (NDA) available on request. Bespoke agreements also supported on a case-by-case basis (*Additional costs may apply).

A completely mobile solution - remove the requirement for a physical fax machine. Workers can send and receive faxes remotely, anywhere, anytime.


  Faxing via Email

TNZ's fax solutions are designed to suit an email environment. Users can send and receive faxes as simple emails.


  Faxing from the Web Dashboard

Individual users or departments can be provided a self-service dashboard login for sending faxes, viewing received faxes and managing their own configuration.

Access can be tiered; users can view only their own data, or their department's data.


  Desktop Software

A simple Windows desktop application is available. *Additional costs apply


  System Integration

Fax sending and receiving can be integrated into existing software and systems using our RESTful API, SOAP API, FTP (SFTP/FTPS), print queue faxing and complex mainframe and postscript integration. Contact us for further information.

  Whitelabelling

Fax solutions can be completely white labelled (white badged). This includes theming of email reports, tailored dashboard access and use of your own *@fax.yourbusiness.com fax addresses.


  Customized Reporting

Complex reporting options include tracking user usage and cost centre/department usage.

Reports can be delivered daily, weekly or monthly and send via email, FTP, or viewed in real-time via the web dashboard.


  CLI & CSID Control

CLI (Caller Line Identification) and CSID (Caller Sender Identification) control means the Caller ID on sent faxes display the correct calling number (based on the sending email address) with support for transmit stamp customisation (modifying the fax header).


  Legacy Systems

Services can be customized to suit legacy systems. Move from your existing infrastructure across to a fully outsourced fax solution with ease. We offer print queue collection and integration with legacy mainframes (using our SendService or INetFileTransfer software).

Business critical fax functions are reliable and scalable when used with TNZ's cloud-hosted TaaS fax solutions.


  Cloud Hosted Fax Solution

A completely outsourced fax platform - no physical fax machines, fax lines or paper are required. Users send and receive faxes using our hosted platform.


  Built-In Scalability

Using our hosted SaaS fax platform, adding fax services is painless. There's no physical installation or equipment required - add new users or provision new fax numbers directly from the self-service portal or contact your account manager.


  Built-In Redundancy

Ensure complete Business Continuity for your business fax services. We operate two data centre sites (AWS Sydney, Australia and Auckland, New Zealand) in an Active-Active model. Should one site fail, the other will continue to service customers uninterrupted.

Contact a sales representative for our Disaster Recovery guide.


  A Never-Busy Fax Service

Operating with access to thousands of available fax lines, your fax callers will never hear a busy tone.

  Email & Telephone assistance

The local support team is on-call to provide support via email and telephone (contact us).


  Account Manager

Your dedicated account manager will be available to assist with any concerns (provisioning through to specific faults or support queries).


  After-Hours Support

We pride ourselves on a stable service with minimal support required. Should the need arise, our after-hours telephone support team is available to assist.

A cloud-hosted, turn-key solution. Set-up is a breeze with minimal on-going maintenance needed.


  Number Porting

Support for Number Portability means we can move your existing fax numbers to our fax service.


  Administration Portal

A self-service portal provides administrators with access to view users and their usage and add services.





Sending Faxes via Email

Create a new Email and click Send!
Email To should match the fax number you're sending to
Attach the fax document to the email

Choose Your Plan

New Fax Number


$0.00 /set-up per fax number

$15.00 /month per fax number

  • Monthly Invoicing
  • Credit card & bank transfer payment
  • 15c/fax page sent to Australia
  • 20c/fax page received
  • 200 fax pages received free each month
  • Existing Fax Number


    $90.00 /set-up per fax number

    $15.00 /month per fax number

  • Monthly Invoicing
  • Credit card & bank transfer payment
  • 15c/fax page sent to Australia
  • 20c/fax page received
  • 200 fax pages received free each month
  • Need more?





    Get in touch with your requirements

  • Volume Discounts
  • Account Manager
  • Service Customisation
  • Whitelabelling
  • Workflow Automation
  • Departmentalised Billing
  • * Pricing is in Australian Dollars excluding GST